guesthetic
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GUESTHETIC / INDUSTRIES

Hotels and hospitality groups

Headquarters sees the whole picture while each property manages its own guests, team and workflow. Preserve context from reservation enquiry to post-stay relationship.

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01 / YOUR LANGUAGEGuest · Property · Reservation enquiry

Explore a Guesthetic workspace that adapts to your industry.

02 / WORKFLOW

One journey, three workspaces

01

Inbox

WhatsApp, Instagram, email, comments and forms route to the property. Headquarters coordinates across properties within its permissions.

02

Industry-adaptable CRM

Reservation and event/group enquiries move through separate pipelines. Guest history and tasks remain scoped to the property.

03

Scheduling

Timed spa, dining, transfer and meeting services use specialist, room and resource availability. Room-night inventory and confirmed stays remain in the PMS.

03 / EXPERIENCE

Example workflow

  1. A guest writes through their preferred channel; the conversation reaches the property.
  2. The request becomes a reservation opportunity; quote and PMS confirmation are tracked.
  3. A spa or transfer request gets its own resource appointment.
  4. Multilingual CMS content and forms feed the same customer context.
04 / GOVERNANCE

Permissions and data boundary

Property staff do not see another property’s guests by default; headquarters administrators work with tenant-wide authority.