Bring WhatsApp, social messages, email and forms into one response workflow.
A new operating system for relationships
Turn every conversation into a stronger relationship.
From message to customer, opportunity to appointment, content to new demand: Guesthetic is designed so teams can work from one connected story.
01 / INBOXConversation
WhatsApp → Team
02 / CRMRelationship
Customer → Opportunity
03 / CALENDARExperience
Appointment → Follow-up
01 / PLATFORM
The journey of one conversation
Context should survive a channel switch. Every step in a customer relationship should reach the right team with the right permissions.
Connect the conversation with the customer, history and property-level opportunity.
Place appointments with a clear view of availability, people and resources.
Continue the relationship through multilingual content, measurement and human-reviewed suggestions.
02 / One platform · connected workflows
One experience across teams.
Omnichannel Inbox
A shared inbox for channels, assignment, internal notes, watchers and team coordination.
Channels connect through your own accounts.Industry-adaptable CRM
One customer record with industry-specific words, fields, sales stages and tasks. Hotels manage reservation enquiries; health tourism agencies coordinate client cases; clinics manage patient journeys.
Headquarters and properties have separate pipelines and visibility.Industry-aware scheduling
Availability by specialist, room and service in a clinic; partner clinic in health tourism; timed spa, dining and transfer services in a hotel.
The PMS remains the source for hotel stays.CMS and web
Tenant-aware infrastructure for multilingual pages, content types, media, forms, SEO and publishing.
Your digital storefront belongs to you.AI layer
Human-reviewed writing, translation and reply drafts are in development; knowledge, contextual suggestions and governed delegation follow later.
Suggestions never replace judgment.Your brand · your domain
Your customers arrive in your space.
A 360° workspace with your name, visual identity and verified domain: Inbox, CRM, appointments and a multilingual site tell one connected story. Headquarters sees the whole operation, while each property or branch works with its own profile and permissions. Each tenant has one white-label brand.
↗ Your panel and site addresses↗ Branded sign-in and appearance↗ Scoped access from headquarters to properties
● ● ●app.yourbrand.com
G
YOUR BRANDOne workspaceHeadquarters Property / Branch
Omnichannel Inbox
Many channels. One conversation context.
Messages, email and form enquiries reach the right team. Assignment, internal notes, watchers and customer history sit beside the reply; every channel connects through the business’s own account.
WhatsApp Business
Connection requiredQR connection and eligible official API options
Instagram DM
Connection requiredMessages from your own business account
Facebook Messenger
Connection requiredPage messages and team replies
Connected mailboxes and folder workflow
Meta Ads lead forms
Connection requiredAd enquiries flowing into customer and conversation records
Team chat
When enabledInternal coordination beside customer channels
Telegram
On the roadmapPlanned connection using your business bot
Web chat and chatbot
On the roadmapWeb chat and human-governed AI flow are planned
TikTok Business Messaging
Not currently supportedDM integration is not offered without partner approval
Connected modules
Each team has its own workflow. The story stays connected.
Relationships and sales in your industry’s language
Guest, client or patient: vocabulary, fields and processes adapt to the industry. Headquarters and branches manage pipelines and record visibility within current permissions; per-pipeline role and user access is planned. Context follows the journey from conversation to opportunity, task and history.
Your content, forms and digital presence together
Multilingual pages, industry-specific content types, media, SEO, forms and publishing share one brand. Property content reaches the right property; form enquiries connect to the relationship workflow.
Plan availability around the actual work
Clinics need specialists, rooms and service duration; hotels need timed spa, dining and transfer services; agencies need partner-clinic scope. Resource conflicts, reminders and changes stay in customer context. The PMS remains the source for hotel stay inventory.
Product vision
From social content to advertising, one customer story.
These two operating layers are planned. They will build on the Inbox and CRM; this does not mean all social publishing or advertising accounts can already be managed from one screen.
Social Media Management
Content planning, creation, approval, publishing and measurement. Incoming social messages remain in the Omnichannel Inbox.
Digital Advertising Management
A unified working view for campaigns, audiences, conversion signals and reporting. Ad platforms remain the source of truth for live campaign state.
03 / AI / governed intelligence
Helpful intelligence, under human control.
Guesthetic’s AI roadmap is more than a chat box. Cited knowledge retrieval, conversation summaries, intent and sentiment signals, contextual suggestions and time-limited delegation are designed as distinct layers.
In development
- Writing and tone assistance
- Draft translation and suggested reply
- Human approval: Accept · Try again · Keep mine
Next stage
- Evidence-backed search and summary over tenant knowledge
- Priority, intent and conversation signals
- Time-bound, revocable Autopilot authority
- Automation limited to official channels with explicit consent
✳ AI never sends automatically through QR-linked WhatsApp numbers; sensitive subjects go to a person.
04 / Who it is for
Your industry language. Your team rules.
The same core platform needs different customer language, workflows, permissions and content for each industry.
Hotels and hospitality
Each property has its inbox and reservation pipeline; spa, dining and transfers use resource calendars; multilingual sites cover events and experiences.
How it works
A guest message reaches the property → a reservation opportunity opens → quote and PMS confirmation are tracked. Spa and dining use separate resource calendars.
Health tourism agencies
Each partner clinic has a separate scope; international client cases, quotes, travel and clinic appointments sit in one coordination flow.
How it works
An international enquiry becomes a case → the appropriate partner clinic receives it → coordinators and clinic staff see only their scope → consultations and travel are tracked.
Clinics
Patient intake, specialist and room availability, service-aware schedules, separate clinical-data permissions and scoped teams.
How it works
A client enquiry arrives → the clinical team chooses a specialist, room and service duration → reminders and changes remain linked to the appointment.
Agencies
Brand-specific messages, campaign leads, team assignment and follow-up.
How it works
A brand-channel lead joins a customer record → discovery, proposal and contract stages move through the agency pipeline.
Car rental
Enquiries, availability, handover time, quotes and repeat rental relationships.
How it works
A rental enquiry becomes an opportunity with vehicle class and dates → timed handover and return tasks enter the calendar; inventory remains in the rental system.
Other service teams
Adaptable customer journeys for real estate, education and professional services.
How it works
Customers, pipelines and timed services are configured with the organisation’s own vocabulary, fields and permissions.
05 / Stay in control
One headquarters. Many properties. Clear boundaries.
Headquarters and property managers work within their scope. People see only the customers and records they may access; decisions remain auditable, and each tenant controls its channels and domains.
Product vision
From relationship data to operating intelligence.
The roadmap includes social operations, marketing signals, integrations, reporting and governed Autopilot. Each new layer builds on the same customer truth rather than creating another data island.
Let’s build the next generation of customer experience.
Tell us how your teams work today and what they will need tomorrow.
Book a conversation ↗