One context
Conversations, customer records and history connect in one workspace. Teams retain context when channels change.
Every channel, one operating flow.
Bring WhatsApp Business, Instagram, Messenger, email and form enquiries to the right team. Accounts belong to your business; connection and provider approvals vary by channel.
Book a conversation ↗Clear ownership
Property routing, assignment, watchers and internal notes belong to the response flow.
Human control
SLA, unread state and send collisions are visible to the team; QR-linked WhatsApp does not allow autonomous AI sends.